Looking to return an item? Please fill out our Returns Form.

 

Flying Wrench Services & Performance strives to create an online environment where you to shop with confidence. Customer satisfaction has been our number one goal for over twenty years. If you are not satisfied with your purchase for any reason, return the item within 30 days from the date received for an exchange, store credit, or credit (depending on the product’s condition.) Anything after the 30 days will be handled on a case-by-case basis.

 

Shipping Is Not Refundable

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RMA (Return Merchandise Authorizations) are only valid for 30 days. After 30 days customers must complete a new RMA and that RMA must be approved.

 

Defective Items

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In the event an item arrives in an unacceptable condition due to a manufacturer defect, Flying Wrench Services & Performance will go above and beyond to resolve the issue. Submit your RMA and we will respond as quickly as possible.

 

Damaged Items

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Flying Wrench Services & Performance trusts USPS, UPS, and Fed Ex for carrying out deliveries. However, in the event a package appears damaged during shipping, please take pictures of everything and contact us to get it taken care of.

 

Exchanges

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Items in new condition (including original packaging, paperwork, hardware, and instructions) may be returned for exchange. No restocking fee will be charged on exchanges. The customer is responsible for the original shipping charge.

 

Warranty

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Flying Wrench Services and Performance does not manufacture any of the products they carry and therefore does not imply nor offer any warranty on them. Any/all warranties applied to products that are sold at flyingwrench.net (if applicable) have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you’ve purchased, please contact the manufacturer directly.

 

Cancellation Policy

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Once an online or phone order is placed, it is processed in a timely manner. Should you have the need to change a partial or complete order, you must call and speak to someone in our Order Department. Requests to change a partial or complete order will be accommodated only if the order has not yet been processed and sent to the warehouse for shipping. If your order has already been processed, you will need to follow the steps for an RMA request outlined in our Return Policy. In some cases, additional charges may be incurred (I.E. to stop a package already in transit, restocking fee, etc.) but those will be reviewed and discussed with the customer before they are applied.

 

Return Procedure

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Complete the RMA.

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Within 24-48 hours our returns department will contact you either via e-mail or phone call.

Our returns department will issue an RMA# and provide further instructions to complete the return. RMA#'s are only valid for 30 days.

Preparing your item for shipment:

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•  Returns must be packaged securely in an outer carton.

• Do not write on the original product packaging itself. Only on the outside shipping carton.

• Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.

• Keep your tracking number until the return process is finalized.

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Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused. A restocking fee of up to 15% will be assessed.

Customer is responsible for shipping cost incurred on returned products. Original shipping charges will not be refunded.

 

Restocking Fee

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All returns for credit will be charged a restocking fee up to 15%. This will cover any original shipping fees, credit card fees, and any other fees associated with the order. Any exchanges will not be charged a restocking fee. The customer is responsible for the original shipping charge.

 

Reasons/Circumstances a credit will not be issued:

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• Product has been installed

• Product is damaged from installation

• Missing parts, manuals, or original packaging

• Seal on electrical part is broken

• Product serial number does not match the original serial number shipped to the buyer

• Product is deemed not re-saleable due to customers actions

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Special Orders are not returnable or refundable.

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Flying Wrench Services & Performance will not reimburse labor charges or installation fees under any circumstance.

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* Special restrictions apply to some of our manufacturers. Contact us if you have questions about a particular manufacturer.